Refund Policy

All payments are final and non-refundable. We do not give full, partial or prorated refunds, and we do not give credits as compensation. Your unused credits never expire while your account exists, even after you cancel, so the credits you buy are not lost.

RiffAds is run by [Company legal name] ("we" or "us"). This Refund Policy is part of our Terms of Service. By paying for RiffAds, you agree to it.

This policy applies to every payment you make for RiffAds, including:

• Subscriptions to any plan, monthly or yearly.
• Automatic renewals of a subscription.
• Plan upgrades, including the prorated amount charged when you upgrade.
• Credit top-ups.
• The $1 charge for the Growth offer.
• The Growth plan charge that starts after the offer ends, and every renewal after it.

It applies to every member of a workspace and to every way you use RiffAds: the web app, the API, the MCP server, the CLI and Agent Skills.

Payments are processed by our payment provider, Dodo Payments. To confirm: that this no-refunds policy fits the Dodo Payments merchant terms, since Dodo processes every charge

When you pay, your credits are added once the payment is confirmed, and you can use them straight away.

• Credits never expire. They stay in your workspace for as long as your account exists, even after you cancel your plan.
• A yearly plan gives you the whole year of credits at the start of each yearly period, not month by month.
• Generating uses paid AI providers and computing power as soon as the work starts, so our costs are real.

Because unused credits stay yours to use while your account exists, the credits you buy are not lost if you pause your work or cancel your plan.

To be clear, we do not give a refund when, for example:

• You did not use some or all of your credits.
• You forgot to cancel before a subscription renewed.
• You did not cancel the $1 Growth offer before the Growth plan started.
• You upgraded your plan and then changed your mind.
• You moved to a lower plan or cancelled partway through a billing period.
• You are not happy with a generated result that was delivered.
• An API key, MCP connection or agent in your workspace spent credits you did not expect.
• Your account was suspended or closed because you broke the Terms of Service or the Acceptable Use Policy.

A new customer can get the Growth plan for $1 for the first 3 days.

The Growth plan starts automatically. When the 3 days end, on day 4, your Growth plan starts and you are charged the regular Growth price shown at checkout. It then renews automatically each billing period until you cancel. The Billing page in your workspace shows the date your $1 period ends.

If you do not want the Growth plan to start, the workspace owner must cancel on the Billing page before the 3 days end. Once the Growth plan has started, that charge is final and non-refundable.

• The $1 charge is final and non-refundable.
• There is one $1 offer per customer or organization (workspace).
• We may change or end the offer at any time.
• We may refuse the offer where we see abuse, for example repeated sign-ups to get it again.

To confirm: the $1 Growth offer is live before this page is published, including the automatic start on day 4 and the $1 period end date on the Billing page. None of this exists in the product code today.

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until you cancel. Your payment method is charged at each renewal. Each renewal charge is final and non-refundable, whether or not you use the new credits.

The credits for the new period are added once the renewal payment is confirmed.

• Upgrade (a higher plan, or monthly to yearly on the same plan): the change starts right away. You are charged a prorated amount at that time, and any extra credits that come with the new plan are added. That charge is final.
• Downgrade (a lower plan, or yearly to monthly on the same plan): the change starts at your next renewal. There is no charge when you make the change and no refund for the rest of the current period. Credits already in your workspace stay there.

The workspace owner can cancel a subscription at any time on the Billing page.

• Cancelling stops future renewals. It does not refund the current billing period.
• Your plan stays active until the end of the period you already paid for. Until then, the owner can undo the cancellation.
• Your unused credits stay in your workspace and do not expire while your account exists, including after the plan ends.

Credits are a prepaid right to use RiffAds. They are not money.

• Credits have no cash value. They cannot be exchanged for money or withdrawn.
• Credits belong to one workspace. They cannot be moved or transferred to another workspace or person.
• Credits are forfeited (lost) if the account or workspace that holds them is deleted, or if we close it because you broke the Terms of Service.

When you generate, credits move in a fixed way, so you only pay for work that is delivered. Credits that go back to your balance this way are not a refund, because they were never charged.

• Before a generation starts, we estimate its cost from our published rate card and hold (set aside) slightly more credits than the estimate.
• If you do not have enough credits, a spend limit does not allow it, or our content checks block the request, the generation does not start and no credits are held.
• If the generation is delivered, we charge its actual cost, never more than the amount held. The rest of the hold goes back to your balance.
• If the generation fails before it is delivered, the full hold goes back to your balance and nothing is charged.
• In rare cases, a generation that was marked as failed is delivered later. We then charge for it, up to the amount first held.
• If you stop a workflow run, steps that have not started cost nothing. Steps that already started can still finish, and they are charged if they are delivered.

Once a generation is delivered, its charge is final, even if you do not like the result.

You are responsible for every action and every charge made with your account, including through API keys, MCP connections, the CLI and any AI agent you connect. These charges are final, the same as any other charge.

RiffAds offers spend limits for agents and API keys. They can help you control spending, but you are responsible for setting them. Keep your API keys secret. If you revoke a key, generations that are already running can still finish, and they are charged if they are delivered.

If we charge you by mistake because of an error on our side, for example a duplicate charge caused by our system, email hello@riffads.com. Include your workspace name and the date and amount of the charge. We will check it and correct our error.

This is a correction of our own mistake. It is not a refund of a valid purchase, and it does not cover the cases in this policy, such as a renewal you did not cancel in time.

If you think a charge is wrong, please email hello@riffads.com first so we can look at it.

If you open a chargeback or payment dispute with your bank or card company for a valid charge, we may suspend your account, including its API keys and agent connections.

Nothing in this policy removes rights you have as a consumer under a law that cannot be waived.

Some laws give you a period to withdraw from a purchase of digital services, often called a cooling-off period (for example in the European Union or the United Kingdom). Where such a law applies, you ask us to start the service right away when you pay, and you agree that you lose your right to withdraw once the service starts. The service starts once your payment is confirmed, because your credits are then added and ready to use.

If you have signed a separate written agreement with us, such as an enterprise agreement, its payment terms apply to the purchases it covers.

We may update this policy. The last updated date at the top of this page shows when it last changed.

For questions about payments or this policy, email hello@riffads.com. You can also write to [Company legal name], [Registered address].

Read our Terms of Service for the full rules that apply to your use of RiffAds.